Refund & Return Policy

Refund & Returns Policy — Inside Eye

Last updated: October 27, 2025

We want you to feel confident when shopping with Inside Eye.
If something arrives damaged, defective, or not as described, we’ll fix it quickly — whether that means a replacement or a refund.

1. Eligibility for Returns

You may request a return, refund, or replacement if:

  • Your item arrived damaged, defective, or not functioning correctly

  • You received the wrong product or missing parts

  • You contact us within 14 days of delivery with photo or video proof

To qualify, the item must be:

  • In its original packaging

  • In unused condition

  • Linked to a valid order number / proof of purchase

2. Non-Returnable Items

We’re unable to accept returns for:

  • Change of mind after the product has been used

  • Damage caused by incorrect setup, misuse, or modification

  • Clearance or sale items unless damaged on arrival

  • Digital products, downloadable content, or gift cards

3. How to Start a Return

  1. Email support@insideeye.store with your order number + reason + photo/video proof

  2. Our team will review your request within 1–2 business days

  3. If approved, we’ll provide the return address and next steps

⚠️ Returns sent without approval cannot be processed or refunded.

4. Return Shipping

  • If the issue is on our side (faulty, damaged, incorrect item), we cover the return or replacement.

  • If returning for any other reason, the customer is responsible for return shipping costs.

  • We recommend a tracked shipping method for your protection.

5. Refunds

  • Once your return is received and inspected, we’ll process your refund to the original payment method within 5–10 business days.

  • Bank or card processing times may vary by provider.

If your refund hasn’t appeared after 10 days, contact us and we’ll assist.

6. Replacements

If you’d prefer a replacement instead of a refund, we’re happy to arrange it.
Replacements are shipped once the issue is confirmed by our support team.

7. Exchanges

We only exchange items if they arrive damaged or defective.
For all exchange requests, email support@insideeye.store.

8. Order Cancellations

Orders may be cancelled within 12 hours if they have not yet shipped.
If the order has already shipped, it must follow the standard return process.

9. Need Help?

📧 insideeye.store@gmail.com
📍 Melbourne, Australia
🌐 insideeye.store